If you cannot find the information you are looking for with reference to our help pages, please contact your library with a detailed description of your problem or question.

Anacortes Public Library

Bellingham Public Library

Jefferson County Library

Liberty Lake Municipal Library

North Olympic Library System

Orcas Island Public Library

Port Townsend Public Library

Sedro-Woolley Library

Whatcom County Library System

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem download(s)
• Applicable software version (this information can typically be found under Help > About.)
• Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
• Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system